Customer Service Policy

The new issue #42 will be mailed to all subscribers on August 30, 2010 via USPS BULK MAIL. According to the current USPS shipping policy it can take up to 4 weeks for delivery. Please do not make a claim for non-delivery of issue 42 until after Sept. 30, 2010 and at that time we will advise  you or your reshipment options.  To place an inquiry regarding your order please email customer service at customerservice@dondivamag.com. We thank you for your patience and appreciate your support.

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Publication Dates
Don Diva Magazine is a quarterly publication. We publish a new issue every three months. Our average print schedule is January, April, July, October, however we reserve the right to change the schedule without further notice however you can expect a new issue approximately every three months.

Subscription Quantity
There are 4 issues to a yearly subscription in both the digital or print version of Don Diva Magazine.

Subscription Start Date
Your subscription will start with the next issue published, which could take up to 12 weeks to begin.

Back Issue / Merchandise Shipments

Back issues and Merchandise are mailed out using USPS (United States Postal Service) Media Mail. They are mailed out within 48 hours of your order being processed and can take up to 10 business days to be delivered by USPS.

Subscriptions to Jail/Prison
Don Diva Magazine cannot guarantee that the magazine will reach any inmate. There are a few jails/prisons that don’t allow the magazine in the facility. We do make all attempts and special arrangements to have the magazines delivered. Please check with the inmate BEFORE ordering, we DO NOT refund because an issue was rejected by a facility. If the inmate’s issue is rejected and returned there will be an additional charge of $3.50 (payable by credit card or money order) to re-ship the issue to an alternate address.

Address Changes
Please change subscriber’s mailing address with customer service as soon as possible by emailing the subscribers name and new address to customerservice@dondivamag.com. You can also reach us with this information by fax at 866-904-8349 or mail at 603 W. 115th Street, Ste 313, New York, NY 10025. It is the subscriber’s responsibility to notify Don Diva Magazine or any address changes. There will be an additional shipping charge of $3.50 (payable by credit card or money order) to re-ship a magazine due to an address change if received after the mailing of an issue.

click here to pay Reshipment Fee

Non-Receipt of Order
Any order complaint for non-receipt will not be honored if received after 6 months of original order date.  Proof of purchase is required in the form of a credit card statement, order number or money order receipt for all customer service complaints regarding non-receipt of magazine.  With out proof of purchase your complaint may not be serviced.

Refund Policy
We do not give refunds on subscriptions or back issue orders for any reason including rejection by an institution.

Billing Issues
For WEBSITE orders contact www.2checkout.com or call 877.294.0273

For Customer Service CREDIT CARD orders contact customerservice@dondivamag.com.